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Roma Kojima

Senior Director, Customer Success & Data Operations
Roma Kojima is Senior Director, Customer Success and Data Operations at the Canadian Broadcasting Corporation. Her mandate is to oversee the development and operations of the CBC membership strategy focused on building stronger relationships between the CBC and each Canadian, direct customer engagement capabilities, and build a data operations practice that includes business intelligence and audience activation. She joined the CBC in 2017 to lead the evolution and growth of the CBC Gem OTT video service - extending Canada's Public Broadcaster into the rapidly evolving digital video space.